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For assistance in clearing your cache and cookies, please follow the steps below or contact ACE Student Services at 1-800-280-0307, option 1, or email at [email protected].

Chrome Logo Chrome: Clear Cache and Cookies

  • Select the vertical three-dotted menu button in the upper-right corner of Chrome and select Settings in the drop-down menu.
  • Choose "Privacy and security" at the bottom of the page.
  • Select Clear browsing data.
  • Check the box next to Cached images and files.
  • Choose "All time" from the time range option at the top to make sure you get everything.
  • Choose Clear data.

Edge Logo Microsoft Edge: Clear Cache and Cookies

  • Select the horizontal three-dotted menu button in the upper-right corner of Edge
  • Select History
  • Select the trash can icon at the top of the popup menu
  • Select "All time" for the time range in the new window
  • Check "Cookies and other site data" and "Cached images and files"
  • Select "Clear now"

Firefox Logo Mozilla Firefox: Clear Cache and Cookies

  • Click the menu button (3 horizontal lines)
  • Select Privacy & Security
  • In the Cookies and Site Data section, click Clear Data
  • Check "Cookies and Site Data" and "Cached Web Content"
  • Click "Clear"
  • Here's another way to clear the Firefox cache: Click the menu button (3 horizontal lines) to open the menu panel, click History and select Clear Recent History, choose Everything from the drop-down menu, select Cache and Cookies in the items list and then click the Clear Now button.

Safari Logo Apple Safari:

  • Go to Settings > Safari > Advanced > Website Data.
  • Tap Remove All Website Data.

If your browser is not listed here please search your browser's method for clearing ALL cookies, cache, and website data.