Please clear your cache and cookies and try again.
For assistance in clearing your cache and cookies, please follow the steps below or contact ACE Student Services at 1-800-280-0307, option 1, or email at [email protected].
Chrome: Clear Cache and Cookies
Select the vertical three-dotted menu button in the upper-right corner of Chrome and select Settings in the drop-down menu.
Choose "Privacy and security" at the bottom of the page.
Select Clear browsing data.
Check the box next to Cached images and files.
Choose "All time" from the time range option at the top to make sure you get everything.
Choose Clear data.
Microsoft Edge: Clear Cache and Cookies
Select the horizontal three-dotted menu button in the upper-right corner of Edge
Select History
Select the trash can icon at the top of the popup menu
Select "All time" for the time range in the new window
Check "Cookies and other site data" and "Cached images and files"
Select "Clear now"
Mozilla Firefox: Clear Cache and Cookies
Click the menu button (3 horizontal lines)
Select Privacy & Security
In the Cookies and Site Data section, click Clear Data
Check "Cookies and Site Data" and "Cached Web Content"
Click "Clear"
Here's another way to clear the Firefox cache: Click the menu button (3 horizontal lines) to open the menu panel, click History and select Clear Recent History, choose Everything from the drop-down menu, select Cache and Cookies in the items list and then click the Clear Now button.
Apple Safari:
Go to Settings > Safari > Advanced > Website Data.
Tap Remove All Website Data.
If your browser is not listed here please search your browser's method for clearing ALL cookies, cache, and website data.